@media (min-width: 981px) and (max-width: 1350px) { .container { width: 95% !important; }}
Select Page

Frequently Asked Questions Regarding COVID-19

Following the unprecedented situation of covid-19 we have compiled a list of frequently asked questions to assist our customers.

Applying for your provisional HGV/PCV licence- Do you still need a medical?

Yes, anyone applying for a first HGV/PCV licence (or C1/D1 if they passed the car test after 1996) needs a D4 medical.

Renewing your HGV/PCV Licence at 45 or over- Do you still need a medical?

DVLA have confirmed that they will accept and process any D4 medicals submitted in the usual way so our medical advice is that you undertake a medical to ensure your application will be accepted in the first instance.
DVLA announced in April 2020 that anyone renewing their HGV/PCV licence between 1st Jan- 31st Dec 2020 can apply for a 12 month licence without undertaking a medical, but if you have a notifiable condition it is unclear on what action DVLA will take. We expect a D4 medical will still be required anyway so we advise you to undertake a D4 medical when renewing your licence. We will update this page when DVLA release further information on this matter. More info here: https://www.gov.uk/renew-lorry-bus-coach-licence/45-or-over.

Are D4Drivers providing medicals?

Yes!- We have resumed providing medicals but only at a limited capacity. You can book online at https://www.d4drivers.uk/book-now/. If you do not see a clinic suitable please keep checking in as we get more clinics online.

What PPE measures are in place?

All our Doctors are wearing protective mask and gloves for clinics, replacing gloves for every medical they carry out. Masks are also provided for customers. Customers must wait in the car (or outside the venue respecting distancing measures) prior to your appointment, our Doctor will ring you by phone inviting you into the clinic venue, minimising the number of customers in the clinic at one time.

What can you do to help D4Drivers?

Unfortunately a number of venues we previously used to run clinics have closed for the foreseeable future so if you know of any local clinical or meeting room settings which are open for key workers, please let us know at bookings@d4drivers.uk, this could mean the difference in D4Drivers running a clinic in your area.

How can you book a medical with D4Drivers?

Use our online booking portal: https://www.d4drivers.uk/book-now/, our call centre is currently closed.

Please see our FAQ's section for more information, any other queries you might have and to download a D4 form if required.

To view our full terms & conditions please follow this link: D4 Drivers Terms of Use

To view our privacy and cookies policy please go to https://www.d4drivers.uk/privacy-policy.

All driver medicals are carried out by our Doctors in accordance with current DVLA Group 2 guidelines. All of our Doctors hold full registration with the GMC (General Medical Council).

We accept card payments over the phone and online during booking. A receipt and appointment booking confirmation are sent out on every booking.

Member of the Road Haulage Association (RHA), membership no. 0031522-000.

Member of Freight Transport Association (FTA), membership no. 302996.

Coronavirus Update

We are now running some clinics at reduced capacity in some locations, please go to https://www.d4drivers.uk/book-now/ and use our online booking portal to book your medical. (Remove this pop-up by clicking the ‘x’ at the bottom left). Our phone lines are not open at this time.

Please note sessions may not be at our usual clinic venues so check your confirmation email when booking.

We have contacted every existing customer affected by the coronavirus situation by email and provided a voucher code to use to rebook your medical, but if you have not yet heard from us please email bookings@d4drivers.uk.

If you require any assistance regarding a medical that you have already attended please email bookings@d4drivers.uk and this will be dealt with urgently.

If you cannot find a clinic suitable, please continue to check our online booking portal as we continue to add new clinic sessions.